This policy explains what personal information AL-MIZAN LLC collects through this website, how it is used, and who it is shared with.
Information you give us
- When you place an order: your name, email address, billing and shipping addresses, and the products you order.
- When you create an account: your email address and password.
- When you contact us: your message and the details you include in it.
Each order records your research setting, your organization if you give one, and that you accepted the research-use acknowledgment at checkout.
Payments are handled by our payment processors. This website does not store card details.
If you apply to the affiliate program, we keep what you submit (your name, email, state, links, and how you plan to promote), your payout details (encrypted bank details for ACH, or a wallet address or Zelle email, phone number, or tag), and your commission and payout records. We use them to run the program and pay you.
Information collected automatically
This website sets the cookies it needs to work: your cart, your session, staying signed in, and, when the site asks your age, a cookie that remembers your answer for 30 days. During your visit it also notes how you arrived, such as from a search engine, another website, or an ad, and saves that with any order you place.
If you arrive through an affiliate link, we set a cookie named partner_program_ref for 30 days. It records which affiliate sent you, so the order can be credited to them, and holds no personal information.
We use Google Analytics to understand how visitors use this website, such as which pages are opened and how people arrive. It sets cookies and sees your IP address, browser type, and the pages you view. See “Advertising and analytics” below.
Our host keeps standard access logs for a limited period. They record your IP address, browser type, and the time of each request, and are used only for security and troubleshooting.
Advertising and analytics
When we run ads, this website loads the tags of the advertising platforms we use. The tags set cookies that let each platform tell when a visit came from one of its ads, and when that visit led to an order. We also use an analytics tag, which uses its cookies to count visits and see which pages are viewed.
When you place an order, they receive its order number, value, and currency, and which products it contains, with their quantities and prices. They do not receive your name, email address, phone number, or address from us. As with anything your browser loads, they also see your IP address and browser type.
These platforms collect and use this data under their own privacy policies. Each offers settings to turn off personalized ads, and analytics providers offer ways to opt out of their counting.
You can block these tags, including Google Analytics, in your browser’s settings.
Lot records opened from a vial
The QR code on a vial opens a public record for that lot. No account is needed, and the record does not ask for your name or contact details. Visits are not measured and are not linked to you. They appear only in the standard access logs described above.
How we use information
- To process, ship, and support your orders.
- To send order and account emails.
- To answer questions you send us.
- To prevent fraud and meet legal obligations.
We do not send marketing emails. You receive only emails about your order and your account.
After your order ships, a review service may email you to invite a review of your order. To do this, it receives a copy of our shipping email, with your name, email address, order number, and order details. It uses them only to send the invitation.
Who we share information with
We share information with service providers, so they can run their part of the store, and when the law requires it.
We do not sell personal information. The advertising tags described above are the only way it is shared for advertising.
How long we keep information
We keep order records for seven years to meet tax obligations. Account details and messages are kept for two years after your last contact with us.
Your choices and rights
You can ask us to confirm what personal information we hold about you, to correct it, to delete it, or to send you a copy. Write to contact@mizansupply.com from the email address on your order, or include your order number, so we can check the request is yours.
We do not charge for this, and we do not treat you differently for asking. Some order records must be kept to meet legal obligations.
Security
This website uses HTTPS. Card details are not stored on it, and administrative access is limited to the people who need it.
Children
This website is not intended for anyone under 21. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy. The version posted on this page is the current one.
Privacy questions
Send privacy questions and requests to contact@mizansupply.com, or through the contact page.