Products cannot be returned for a refund or exchange once they have shipped.
Orders lost or damaged in transit
Contact us if your order has not arrived 7 business days after its delivery estimate. Include your order number.
For a damaged order, contact us within 7 days of delivery. Include your order number, the lot number printed on each damaged vial, and photographs of the vials and the packaging.
Refunds
We do not refund an order once it has shipped.
Where an order is cancelled before it ships, we return the amount paid to the original payment method.
Cancelling an order
Please contact us at contact@mizansupply.com. Most orders cannot be cancelled after they ship.
How to report a problem
Use the contact page. Shipping methods and delivery estimates are in the shipping policy.